Thanks for the quick service and the great contracts. Very impressed.

Lee Anne Bartlett

Privacy Notice

Throughout this Policy, we refer to your 'personal information' which means information which identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.
We will post any changes to this Website Privacy Notice on the websites, so we encourage you to check this Website Privacy Notice from time to time.
In addition to the provisions of this Website Privacy Notice, there may also be specific and additional privacy provisions that apply to certain sections of the websites. Because those specific and additional provisions also relate to your privacy protection, we recommend that you review them wherever they appear. In the event of any inconsistency between the provisions of this Website Privacy Notice and those other specific and additional provisions, the specific and additional provisions will prevail.

Information collected

The information about you which we may collect through the Websites includes:
  • information collected when you register or update an online profile, which may include personal information such as your name and contact details
  • the content of electronic forms you submit via the websites, requesting us to provide services or information, or take actions, for example the Online Subscription Service
  • any messages or comments you submit to us via the websites, eg through an email or 'Contact PlatinumER' form
  • information collected when you participate in an online survey
  • information you provide to, where you have used that website to apply for a position with PlatinumER.
You may browse some information-only areas of the websites without providing any personal information, however we may not be able to provide the full range of services through the websites if we are not provided with the information outlined above.
In common with many commercial websites, we may also collect aggregated information which tells us about visitors to the websites but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the websites are most commonly accessed. This information is used by us to help to administer and improve the websites.

No cookies

The websites do not use 'cookies'; small text files which are placed on your hard drive by some websites to store information.

Use and disclosure of information

We may share personal information with other PlatinumER entities and with third parties including our correspondent offices overseas, your professional advisers and organisations with whom we have co-promotional arrangements (and any third parties used in administering those arrangements). We may also share personal information with other service providers, including organisations that assist us by providing archival, auditing, consulting, mailhouse, delivery, technology and security services.
In addition to providing our services (including legal, training and consulting services) to you, we may use or disclose personal information that we collect about you:
  • for the purposes for which it was collected
  • where you have consented to the use or disclosure
  • to maintain our relationship with you
  • for purposes related to PlatinumER's research, planning, service development, security and risk management
  • where a third party acquires or wishes to acquire, or makes inquiries in relation to acquiring, an interest in PlatinumER
  • to the extent that we are required or authorised by law to do so
We may also use your personal information to keep you informed of our services, events, developments in the law and other matters. If you do not wish to be contacted for those purposes, please let us know using the contact details set out below. We aim to provide you with information and invitations that we consider may be of interest or relevance to your business.


The websites may, from time to time, contain links to the websites of other organisations which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.


We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.
Some sections of the websites protect your personal information by requiring you to use a password. For your own protection, we require you to keep this confidential and to change your password regularly.

Access to information

If you are a registered user of the Online Subscription Service, you can access and update the information on your profile by logging into the service using your email address and password. You can change your preferences there about what sorts of notifications you would like to receive from PlatinumER.
If you wish to request access to any other personal information which we hold about you as a result of our information collection practices outlined in this Website Privacy Notice, please contact us using the 'Contact details' set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing the information to you.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:
Phone: 1300 571 090
Address: Privacy Officer
Platinum Employee Relations
2633 Gold Coast Highway